Everything families ask most about booking, sessions, pricing, cancellations, tutors, and student safety.
Use the booking form on our homepage, choose your grade, subject, format, session length, and preferred times, then submit your request.
We review your request, match based on subject and grade fit, then confirm details before the first session is finalized.
Most families are matched quickly, often within 24 to 48 hours depending on subject demand and scheduling availability.
You receive confirmation that we got your request, then we follow up to confirm tutor availability, final timing, and next steps.
In-person sessions are held at public libraries or another mutually agreed public location in the GTA.
Yes. We offer both online and in-person tutoring based on your preference and tutor availability.
Session lengths are flexible in 30-minute increments, with options up to a 2-hour session block.
Yes. You can request a tutor, and we will confirm that tutor's availability or recommend the closest match.
Pricing depends on level (elementary or high school), session length, and whether you choose one-time sessions or a package. See the Pricing section for current rates.
Payment is collected when you submit your booking request for the selected plan.
We process secure online card payments through Stripe checkout.
We recommend giving as much notice as possible. Same-day cancellations may be subject to a fee.
Contact us as early as possible. We will do our best to move your session to a new time based on tutor availability.
If cancelled on the same day as the session, a 50% late cancellation fee may apply.
Refund concerns must be raised within 12 hours after the scheduled session end time. After 12 hours, sessions are treated as final.
Yes. Tutors are reviewed before approval, including identity verification and qualification screening.
We cover core K-12 subjects including math, science, English, French, EQAO prep, exam prep, and key high school courses.
We support students across Kindergarten to Grade 12.
Sessions are arranged in public environments such as libraries, and tutors are expected to follow professional conduct standards.
Parents or guardians are responsible for student drop-off and pickup for all in-person sessions.